Frequently Asked Questions

What is a CICode?
- The CI Code is the Corporate Identity Code. It is a 5 digit Alpha-Numerical code assigned by Jaguar to ALL Dealerships.
I don't have a company credit card, how do I pay?
- You can pay by direct bank transfer, Cheque or by BACs payment (see below).
What are your bank details?
- If you wish to pay your account by BACS payment then please use the below details.
  
  HSBC
  Marble Arch Branch
  76 Edgware Road
  London
  W2 2EQ
  
  Account name: SP Group Ltd
  Account number: 31419013
  Sort Code: 40-04-24
  
  IBAN: GB24 MIDL 40042431419013
  BIC/SWIFT: MIDLGB2107B
  
  If you have any queries regarding your account, please contact SP Accounts on +44 (0)1527 508000
Opening Hours?
- Our opening hours are 09:00 to 17:00hrs GMT, Monday to Friday.
Login problems
- Please note that your username and password entries are case sensitive. You can reset your password but if you are still having issues please press the 'contact us' button and we shall assist.
Courier service
- Our selected carrier is UPS. A proof of delivery service is available.
Language / Part Availability
- If your language is not available or a part cannot be found on the site please press the contact us button for assistance.
Delivery Times
- We shall respond to all enquiries within 2 working days. We aim to despatch orders within 3 working days. Some orders may take up to 15 working days to despatch depending on stock availability.